Returns & Refunds
Alas Eius accepts online returns on full-price merchandise (excluding vintage furniture, art, and beauty products) within 10 days of order delivery . Items must be unworn, unused, with tags, and in their original packaging. Returns for items purchased in the Last Chance section, with a discount code or on sale are final and cannot be returned. Refunds exclude return shipping costs.
After receiving your return, Alas Eius will notify you of the refund status. If approved, refunds (less the return postage fees) are processed within 3 business days to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
To start a return, please contact Alas Eius at hello@alaseius.com. You'll receive a return shipping label and instructions on where to send your package. Returns without prior notification will not be accepted.
In-store purchases of full-price merchandise are eligible for exchanges or store credit within 7 days of the original purchase date, excluding vintage furniture, art, and beauty products.
**All sale Items are final sale
Yes, Alas Eius accepts exchanges on unworn, unused, with tags, and in their original packaging, and within 10 days of purchase. Please email hello@alaseius.com for assistance. You'll receive a return shipping label and instructions on where to send your package, and we’ll ship out your new item!
Shipping & Orders
You can download your invoice from the confirmation email of your order. If you need to make any changes to the invoice, please contact our customer care team at hello@alaseius.com.
Unfortunately, we cannot modify orders that have already been placed. However, you can cancel your order for a full refund if necessary. Please contact our customer care team at hello@alaseius.com before your order is shipped.
Yes, you can cancel your order within one hour of making your purchase. Please email hello@alaseius.com so our customer care team can assist you.
Yes, we offer gift packaging! Please contact Alas Eius at hello@alaseius.com if you have a specific request.
We ship worldwide.
We offer free domestic (US) shipping on orders over $200+.
To other locations, shipping fees vary based on destination. Estimated shipping fees are provided at checkout.
Orders typically ship within 2-5 business days and may take 3-10 business days for US delivery and up to 14 business days for international orders. Additional time may be required by specific carrier services. After purchase, you will be updated with tracking information to monitor the status. If you want to contact us regarding your order, please reach out to us at hello@alaseius.com.
No, Alas Eius does not support shipment to multiple addresses for a single order. Separate orders are required for multiple addresses.
Alas Eius ships to PO Boxes but does not ship to military APO/FPO addresses.
Items shipped internationally from the US are delivered duty unpaid, and Alas Eius does not charge VAT. Recipients are responsible for all taxes, duties, and customs fees. Local customs or VAT charges may apply; contact your local customs office for details.
Other
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